Legal
Privacy Policy
At HydroFloof, your privacy is important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.
Personal Information We Collect
When you visit our site, Shopify automatically collects certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device.
As you browse, we collect information about the individual web pages or products you view, search terms, and how you interact with the site. This is referred to as “Device Information.”
When you make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This is referred to as “Order Information.”
How We Use Your Information
We use Order Information to:
- Fulfill and ship orders using our fulfillment partners
- Process your payment
- Communicate with you
- Screen for potential fraud or risk
- Send order updates or promotional messages (only if you’ve opted in)
We use Device Information to:
- Improve and optimize our site
- Analyze browsing behavior to enhance user experience
- Support our marketing efforts
Sharing Your Information
We share your information with Shopify to power our online store. We also share relevant order details with trusted third parties such as payment processors, shipping providers, and our fulfillment partners in order to complete and deliver your purchase.
We may also use analytics tools (such as Google Analytics) to help us understand customer behavior and improve our site.
We do not sell or rent your personal data to third parties.
Your Rights
If you are located in certain jurisdictions (like the EU or California), you have the right to access the personal information we hold, request corrections or deletion, and opt out of direct marketing communications.
2. Refund Policy
Refund Policy
We want you and your pet to be happy with your purchase from HydroFloof. If something’s not right, we’re here to help.
Returns
- You may request a return within 30 days of receiving your item.
- To be eligible, the item must be unused and in its original packaging.
- Perishable goods, personalized items, and clearance items are not eligible for return.
How to Start a Return
- Contact us at
HydroFloof@gmail.com
Your order number and reason for return.
- We’ll provide instructions and the return address (which may vary depending on the supplier).
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your return, we’ll notify you of approval or rejection.
- If approved, a refund will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us immediately with a photo. We’ll send a replacement or issue a full refund.
📄 3. Terms of Service
Terms of Service
Welcome to HydroFloof. By accessing our site or purchasing from us, you agree to the following terms:
General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Prices and product availability may change without notice. We do our best to display product information accurately, but we can’t guarantee all descriptions, images, or pricing will be error-free.
Use of the Site
You may not use our products for illegal or unauthorized purposes, nor violate any laws in your jurisdiction (including copyright laws).
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the site or products without our express written permission.
Purchases
All purchases are processed through Shopify’s secure checkout system. We use wholesalers to fulfill orders, which may be shipped from warehouses in various locations.
By placing an order, you agree to pay the listed price and any applicable taxes or shipping fees.
Limitation of Liability
HydroFloof is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.
📄 4. Shipping Policy
Shipping Policy
At HydroFloof, we work with trusted fulfillment partners to deliver your orders reliably and efficiently.
Processing Time
- Orders are typically processed within 2–5 business days.
Shipping Time
-Shipping takes 7–15 business days, depending on your location.
- International shipping may take longer due to customs processing.
Tracking
Once your order ships, you’ll receive a tracking link via email. Please allow a few days for tracking updates to appear.
Customs & Import Fees
International customers are responsible for any applicable customs or import duties.
Delays
Shipping times are estimates and may be affected by holidays, natural events, or logistics delays. We appreciate your patience.